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RETURN & REPLACEMENT POLICY



Return & Replacement Policy

Return & Replacement Policy

A) FILING A RETURN / REFUND OR REPLACEMENT REQUEST

We at TheDivineInternational.com assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to extend our extensive support at all times to guarantee quality of products bought at our website and app.

1. Want to Return a Product?

We offer a 10 days return guarantee on all the products bought on our website. Products should be returned in the original condition.

Returns will be accepted under the following conditions:

Returns will not be accepted under the following conditions:

Categories not eligible for Return:

2. Want to Replace a Product?

Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock with the seller. In case, the product is out of stock, we will issue you a refund.

Also, if the product delivered is not the same that you had ordered, seller's consent is required to replace. Please read the Product description carefully and choose the right size and colour.

Replacement will not be accepted in the following conditions:

3. What is the time frame in which, I have to file a return / replacement request?

o   > Damaged Product

o   > Empty Parcel

o   > Missing Item

Filing a Return Request:

What happens afterwards?

It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.

B) PICK UP PROCEDURE

1. How should I pack the product for pick up?

Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Do not forget to mention your order number on the box. If your order is approved for pickup, you will receive the packaging instructions, return address and documentation needed, in a separate email from us.

2. Do I need to pay the courier company to send my product back?

No, if we arrange the pickup of your product, you don't need to pay anything.

If you are using a courier service to send your product back, you need to bear the courier cost. The courier charges eligible for reimbursement are up to Rs.300.

3. What do I do if my area does not have a reverse pick up service?

On approval of the return request as filed by you, you will need to send the product back on the return address as mentioned by us in a separate email to you along with the packaging instructions and the documentation needed.

You will also need to bear the cost of the courier. However, we will reimburse you the courier charges up to Rs.300 in the form of TheDivineInternational.com Return.

Reverse Pickup by Shop Clues:

Self-Return:

5. My product has been picked up, how do I know it has reached you?

You will receive an email from us after 24-48 Hours of Pickup with the Tracking details. You can track the package on courier’s website. You can also track the status of your return request at TheDivineInternational.com

C) REPLACEMENT OR REFUND

1. When will I get the replacement or refund?

2. Want to know the status of my return request.

DETAILS OF PRODUCT SPECIFICATIONS FOR RETURN / REPLACEMENT1. Product has manufacturing defect

2. Product is damaged

All products are carefully packed before dispatch. In a rare circumstance, if the product reached you in damaged state, please contact us within 2 days of Delivery at TheDivineInternational.com

3. Product is significantly different from description

You are covered by TheDivineInternational.com Return & Replacement policy in case you receive a product that is significantly different from the product description on the website. This not only covers, wrong size, colour, style etc. but also any wrong promises or details in product description including major quality issues, expiration date etc.

4. Wrong colour delivered

If wrong colour is delivered, under buyer protection you are eligible for replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a request through TheDivineInternational.com, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

5. Wrong size delivered

If wrong size is delivered, under buyer protection you are eligible for replacement or refund.

For some products, there could be slight variation in the picture and actual product. Before creating a request through TheDivineInternational.com, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

6. Wrong quantity delivered

If wrong quantity is delivered, you are covered under buyer protection. Inform us within 2 days of receiving the order through TheDivineInternational.com.

Please check the delivered Packet thoroughly, and verify with the Product Details on website.

7. Wrong Product Delivered

If a wrong product is delivered, under buyer protection you are eligible for replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a request through TheDivineInternational.com, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

8. Wrong style delivered

If wrong style is delivered, under buyer protection you are eligible for a replacement or refund.

For some products there could be slight variation in the picture and actual product. Before creating a request through TheDivineInternational.com, please ensure you have verified with the product description at the website, and you are sure that the delivered product isn’t as per the mentioned details.

Please do keep the picture of the product as we will need it for verification.

You may find the question about replacement useful.

9. Missing parts in the product

Please check the content of the package and verify with product description. In a rare circumstance, if there are missing parts, please contact us at TheDivineInternational.com.

10. No Invoice/Warranty received

All orders dispatched by TheDivineInternational.com carry original Invoice from the seller. If the Invoice/Warranty is missing, please contact us at TheDivineInternational.com within 10 days of Delivery.